Order Cancellation Policy
At Dhopaa, we strive to ensure a smooth and hassle-free service experience for all our customers. However, we understand that there may be situations where you need to cancel your order. Please review our cancellation policy below for details.
1. Order Cancellation by Customer:
- You may cancel your order within 03 hours of placing it without any charges, provided the service has not yet commenced or the pickup has not been made.
- If the cancellation request is made after the order has been picked up or service has started, cancellation might not be possible, and you may still be charged for the service or any applicable costs.
2. How to Cancel Your Order:
To cancel an order, please contact our customer support team via:
- Phone: 01766331856
- Email: support@dhopaa.com
- In-app chat feature for registered users.
Please provide your Order Number and details of the service when making a cancellation request.
3. Cancellation by Dhopaa:
In rare circumstances, Dhopaa may need to cancel your order due to reasons such as:
- Unavailability of service providers in your area.
- Technical issues with the platform or the service provider.
- Situations beyond our control, such as extreme weather conditions, natural disasters, etc.
In such cases, you will be notified immediately, and a full refund will be processed, if applicable.
4. Refund Policy for Canceled Orders:
For canceled orders:
- If the order is canceled within the allowed time frame, a full refund will be issued.
- If the service has already started or if cancellation is requested after the allowed time, partial refunds (if applicable) will be processed based on the progress of the service.
Refunds will be processed back to the original payment method within 07 business days. Please check our Refund Policy for more details.
