**Effective Date: 03.06.2024**

Welcome to Dhopaa! By accessing or using the Dhopaa website and mobile application (collectively referred to as the "Service"), you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully. If you do not agree to these Terms, please do not use our Service.

### 1. Use of Service

1.1 **Eligibility:** By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

1.2 **Account Registration:** To access certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 **Service Providers:** Dhopaa connects customers with verified service providers. We verify documents, identity, and performance of service providers, but we are not responsible for the services rendered by them.

1.4 **Service Booking:** Customers can book services directly through the Dhopaa platform. Providers will contact customers to confirm service details and schedule.

1.5 **Payment Methods:** We accept payments through Cash on Delivery, Mobile Banking, and Payment Gateway. All transactions are processed in Bangladesh.

### 2. Service Warranty and Quality

2.1 **Service Warranty:** We offer a 3-day warranty on all services provided through Dhopaa. If you are not satisfied with the service, please contact us within this period.

2.2 **Quality Monitoring:** We continuously monitor the performance of our service providers and collect customer feedback to ensure high-quality services.

### 3. Payments and Billing

3.1 **Customer Payments:** Payments for services can be made via Cash on Delivery, Mobile Banking, or Payment Gateway. Payment methods may vary depending on the service and location.

3.2 **Provider Payments:** Service providers are paid weekly through mobile banking or bank account transfers.

### 4. Refund Policy

4.1 **Service Failures:** If a service provider fails to complete the job satisfactorily, Dhopaa will refund the full amount to the customer within 8 working days.

4.2 **Refund Process:** To request a refund, please contact our customer support team with your service details and reason for the refund request. We will process your refund promptly after reviewing your request.

4.3 **Refund Methods:** Refunds will be issued using the same method as the original payment. For example, if you paid through Mobile Banking, the refund will be processed via Mobile Banking.

4.4 **Processing Time:** Refunds are typically processed within 8 working days of approval. The exact time frame may vary depending on your payment method and financial institution.

### 5. User Conduct

5.1 **Prohibited Activities:** You agree not to use the Service for any unlawful purpose or any purpose prohibited by these Terms. This includes, but is not limited to, harassment, fraud, or any activity that could harm the Service or its users.

### 6. Limitation of Liability

6.1 **No Liability for Third-Party Services:** Dhopaa is not liable for the actions or services provided by third-party service providers. We do not guarantee the quality, safety, or legality of services provided by these providers.

### 7. Modifications to Terms

7.1 **Changes to Terms:** Dhopaa reserves the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and app. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the new Terms.

### 8. Contact Information

If you have any questions about these Terms or our Refund Policy, please contact us at:

Dhopaa  Address:
Kadirpara, Nowpara, Madhukhali,
Faridpur, Dhaka - 7850
Email: support@dhopaa.com
Mobile: +8801766331856

At Dhopaa, we strive to ensure a smooth and hassle-free service experience for all our customers. However, we understand that there may be situations where you need to cancel your order. Please review our cancellation policy below for details.

1. Order Cancellation by Customer:

• You may cancel your order within 03 hours of placing it without any charges, provided the service has not yet commenced or the pickup has not been made.
• If the cancellation request is made after the order has been picked up or service has started, cancellation might not be possible, and you may still be charged for the service or any applicable costs.

2. How to Cancel Your Order:

To cancel an order, please contact our customer support team via:

• Phone: 01766331856
• Email: support@dhopaa.com
• In-app chat feature for registered users.

Please provide your Order Number and details of the service when making a cancellation request.

3. Cancellation by Dhopaa:

In rare circumstances, Dhopaa may need to cancel your order due to reasons such as:

• Unavailability of service providers in your area.
• Technical issues with the platform or the service provider.
• Situations beyond our control, such as extreme weather conditions, natural disasters, etc.

In such cases, you will be notified immediately, and a full refund will be processed, if applicable.

4. Refund Policy for Canceled Orders:

For canceled orders:

• If the order is canceled within the allowed time frame, a full refund will be issued.
• If the service has already started or if cancellation is requested after the allowed time, partial refunds (if applicable) will be processed based on the progress of the service.

Refunds will be processed back to the original payment method within 07 business days. Please check our Refund Policy for more details.

Thank you for choosing Dhopaa! We appreciate your trust and are committed to providing the best home services experience.